The definition of a 5-star hotel tends to vary across the world. When it comes to Estonia, the Estonian Hotel and Restaurant Association, working under the Ministry of Economic Affairs and Communications, has its own classification system for hotels and motels. This system was introduced in Europe during 2010 and is called the Hotelstars Union system. Estonia adopted the model in 2011 and is one of 13 countries to have done so till date.
More than 22,000 hotels in these countries follow the Hotelstars Union system which provides a certain level of standardization that hotel guests can rely on in choosing the right hotel to meet their expectations.
5-star hotel, housed in 13th and 14th century buildings
If you are planning to visit Estonia
, then we think that this hotel will be a great choice considering the fact that it has recently been refurbished. This five star property now has all brand new facilities and is in top condition. The Schlossle Hotel Group has the experience of running two more hotels in Riga and Tallinn and knows how to put together an effective team to provide guests with top service. So the refurbished Schlossle hotel should have no teething problems and guests should be able to enjoy their stay at the hotel without any concerns.
If you have stayed at the Schlossle Hotel in the past, you will find it completely different now as the old look that featured a lot of red, yellow and orange colours has been scrapped and a contemporary colour scheme featuring white, grey and wenge now fills the place. However the ambience of the hotel continues to remain the same. Jean Pierre Martel who was responsible for the refurbishment took inspiration from Tallinn merchant families' mansions that were built in the 18th century. This historic building dates back to 1363 based on writings that mention the property and was both home and office to a number of wealthy citizens and notorious individuals. This includes the Reval (medieval name of Tallinn) bürgermeister Marquart Bretholt who purchased the property back in 1464.
The hotel has succeeded in preserving the ancient structural details of the property which include the old living chambers that have now been converted into suites and rooms. The irregular corners and wall niches, central chimney which was constructed centuries ago, small spiral staircases and wooden beams are testament to the medieval history of the building. The portals of cut stone along with the flagstone walls serve as a great example of old Reval architecture.
The Schlossle Hotel Group has introduced an unique service in all of its hotels by making available an iPad that is pre-programmed and connected to free WiFi to make it easy for guests to move around Tallinn. Guests can use the iPad to connect with the reception desk, order room service, book an appointment at the sauna and find out more information about tourists sites in and around Tallinn.
The restaurant at the hotel might end up with a new name as there are reports that the M.C. Grill brand could end up getting dropped. The restaurant will be headed by the former head chef of the Hermitage restaurant which is located in the St.Petersbourg Hotel, which is also a part of the Schlossle Group. Chef Rasmus Treial turned the Hermitage into one of the top fine dining restaurants in Estonia and guests can expect the new restaurant at the Schlossle hotel to be top notch.
Guests who stay at the Schlossle hotel must take advantage of the free sauna as it is an important part of Estonian culture. The locals love to visit the sauna all through the year but the sauna experience is most enjoyable during winter. If you are visiting during summer, a good way to escape the tourists flocking to the Old Town is to relax in the hotel's courtyard and have a quiet drink.
Do keep in mind while staying at this five star property that you will only find queen size beds. There is only one king size bed and that is found in the Presidential Suite.
The hotel is located at the corner of Vene street and Pühavaimu which is in the historic medieval quarter that was once occupied by merchants who came from all over the Baltic region. St. Petersbourg Hotel
Posh 5 star hotel, recently refurbished
Tourists flock to visit the Old Town of Tallinn to experience the richness of its culture and see its beautiful architecture. Guests who decide to stay at the St. Petersbourg hotel will be able to witness a small piece of this medieval charm as the hotel has successfully managed to maintain its cultural heritage.
While there are a number of great reasons to choose the St. Petersbourg hotel, right on top of the list has to be its location. The hotel is situated very close to the Old Town and guests will find it easy to visit the nearby restaurants, bars and shopping places.
The hotel is run by the Schlossle Group who recently enlisted U.K design house Andrew Martin to carry out a complete makeover of the hotel. The designer found a great balance between retaining the hotel's original charm while introducing a contemporary outlook with all the modern amenities of the 21st century.
One of the interesting things that stand out with the new makeover is the fact that the designer has introduced soft lighting which is an absolute delight for amateur photographers as their pictures and selfies turnout marvellous and is great for social media.
The Estonian Hotel and Restaurant Association awarded a 5 star rating to the St. Petersbourg hotel in April 2015. If you have ever wondered what it would have been like to have stayed at the mansion of a wealthy Russian's merchant, then the St. Petersbourg experience is a good way to experience that feeling.
The property has just 27 rooms and is not very big when compared to other five star properties. However do not let the size of this luxury boutique hotel throw you as a lot of care and consideration has been put into each room which features furniture from local designers, faux fur bed covers, a mini bar, WiFi and a television among other amenities.
Guests who are not in the mood of venturing out to eat, can enjoy a lovely meal at the hotel's two restaurants. The Kuldse Notsu Kõrts specializes in serving Estonian food and is a great place to sample some of the local delicacies. The Hermitage serves both French and Estonian cuisine and was ranked in 2008 and 2015 as one of the 50 Best Estonian Restaurants. The Three Sisters
Luxury boutique accommodation in a medieval style hotel
The last renovation to the Three Sisters hotel was back in 2003. The Three Sisters had a reputation for being the best luxury hotel in Tallinn and constantly featured in the list of top hotels in Tallinn. Some of the top international celebrities have stayed at the Three Sister and the hotel is located in one of the most preserved medieval merchant homes in Tallinn.
The hotel is considered to be one of the most authentic medieval hotels in Tallinn as the owners have preferred to work around the old architecture of the hotel instead of modifying it. As a result, none of the hotel rooms are the same as they all differ in style, size and ambience. The rooms on the lower floors of the hotel were used in the past by merchants as living rooms while the upper rooms were used for trade and business purposes. This was done in order to discourage thieves as they would be forced to scale the wall or come through the living area in order to access the top floors.
Although the Three Sisters has not been refurbished for well over a decade, it still stands out as one of the top five star properties in Tallinn. Presidents, members of the royal family and top international celebrities have stayed at the hotel and enjoy the impeccable service. The rich history of the building and the fact that many of the rooms have king size beds make it a great choice to stay at.
The hotel's Bordoo restaurant is known to have the best wine collection in Tallinn and guests can relax in the hotel courtyard and enjoy a nice drink. The Telegraaf
5 star spa hotel
The building that houses the Telegraaf hotel was once home to the Estonian Post and Telegraph company. The owners of the hotel decided to name the hotel 'The Telegraaf' due to this and have retained a 19th century ambience that provides guest with a unique experience. The property is taller than most of the other five star hotels and guests who stay on the 5th and 6th floor of the hotels will have a splendid view of the rooftops of Tallinn Old Town. This five star property is pretty cosy and has just 86 rooms. The rooms are spacious and most of them have king sized beds while the smaller ones are equipped with queen size beds.
The Telegraaf hotel is also known for its famous Elemis spa which provides guests with a wide range of treatments. There is also a sauna, steam bath and small pool for guests to unwind.
While all the five star restaurants in Tallinn have great restaurants, the Tchaikovsky restaurant at the Telegraaf hotel is considered as one of the top restaurants in the Old Town and has been frequently featured in the top list of restaurants published by Flavors of Estonia.
The Savoy Boutique
The Savoy Boutique hotel does not have a unique design like the St. Petersbourg hotel or a fascinating history like the Three Sisters. The hotel was opened in 2006 and since then no renovation has been done to the property. The hotel is neither too big nor too small and has 44 rooms. The rooms are generally small in size but the suites are a lot bigger and come with king size beds.
All the rooms come with modern facilities and luxurious bathroom amenities. The Italian art deco furniture has been custom made and the rooms are filled with natural light. The Savoy Boutique hotel was named by the World Travel Awards as the Estonia's leading boutique hotel and Tripadvisor rated it as the third best hotel in Estonia.
Mekk, the name of the hotel's restaurant can be translated as Modern Estonian Cuisine. The restaurant is very popular with the locals and is listed as one of the top restaurants in Estonia.
Almost as good as 5 starsThe Nordic Hotel Forum
The Nordic Hotel Forum is a popular choice among business travelers and companies hosting conferences in Tallinn, it holds its own against the likes of the world-class Radisson hotels and Swissotel, which also have a presence in Tallinn. The spacious rooms are equipped with satellite TV, air conditioning and free Wi-Fi. A number of facilities are available free of charge to hotel guests, including a sauna, steam baths, gym, and hot tub. Children can play in the Children's Club, designed for pre-schoolers. They can play games, draw, or read books. Childcare services are available. The easy access to town and free amenities make the Nordic Hotel Forum a good choice for more than just businessmen, even though it is advertised as a business hotel. Tourists in particular will enjoy being close to the town to explore during the day before retiring to comfortable quarters at night.Radisson BLU Sky Hotel
This hotel offers 280 rooms and suites with elegant décor and beautiful plush furnishings in a combination of earthy and bold colors. Non-smoking and allergen-free rooms are available, on request. The hotel offers free high-speed Internet and room service. All rooms feature coffee and tea making provisions, an in-room safe, and an iron with an ironing board. A Standard room spans 30 square meters and can accommodate two adults. The suites are perfect for families or long stays, offering a wide living space. Executive suites offer two bedrooms and an elegant living room. Up to 4 adults can fit in the 60 square meter suite. All suites offer a bathrobe and slippers, individual climate control, a Nespresso coffee machine, a separate seating area and access to the Super Breakfast Buffet or breakfast served in the room.Swissotel Tallinn
Swissotel Tallinn offers 238 rooms and suites. Each has gorgeous views of the city, free Internet, and state-of-the-art entertainment systems. Guests also receive free access to the spa and sports facilities. For the business guests, executive rooms offer large work desks, an ergonomic chair, and access to the executive lounge, which serves free snacks and cocktails and provides meeting facilities. Each room has an espresso machine, tea-making facilities, walk-in rain shower with or without a bath, heated bathroom floors, a minibar, an electronic safe, a radio, a hairdryer, and more. There's a special kids' room featuring Disney or Pixar decor, kids' bathrobes, age-appropriate toys, DVDs and video games, a play corner, and special bathroom amenities. There are 11 one-bedroom suites and a Presidential Suite.
The Hotelstars system will monitor a hotel for a period of five years and give it star ratings between 1 to 5
. The rating will be re-evaluated every other year but inspections can be carried out on a more frequent basis. Hotels will have to apply voluntarily to get their star rating and will have to have a good standing with the local authorities and be compliant with all local regulations.
There are very limited requirements to receive a one star rating. A hotel needs to have a reception service, daily housekeeping, extended breakfasts, a public telephone, offers on beverages, a hotel fax and possible provision for a deposit. All rooms in a one star property must have a shower or bathtub, water closet, soap. The room should also have a table and chair along with a color TV and remote.
To gain a five star rating, there are a lot more requirements that need to be met. Points are allotted based on a number of mandatory categories as well as special requirements. To gain a five star rating, a property must be able to accumulate a minimum of 650 hotel points to fall into the Superior category, which means that basic expectations were not only met but exceeded.
Some of the basic requirements that a 5 star property needs to meet include having a 24 hour front desk with multilingual staff, valet parking or a doorman, a page boy and concierge, beverage service, large lobby with enough seating, a gift in the room such as flowers and a personalized greeting, 24 hour room service, a minibar, computer with internet access, personal care accessories in flacons, personal safe, 1 hour ironing service, shoe polish service, turndown service and hidden internal controls by hotel management or scheduled visits by professional mystery guests. The proof of these visits must be submitted for review.
The hotel must ensure that it maintains the highest standards of hygiene while ensuring that all its equipment and machinery are in top condition and fully functional. The hotel must have a separate independent reception desk and the general impression of the hotel must come across as meeting the highest standards. Generally there are no junior suites as junior suites are required to have 2 separate rooms, with one being a living room and the other a bedroom. It is not mandatory for a door to separate the two rooms as a break-through wall is acceptable. All suites must be located within the hotel property to ensure that guests have full access to all of the hotel's services.
A separate non-smoking area must be present in the breakfast room and one bar must remain open 7 days a week. Hotels that have more than three floors (including the ground floor) must have a lift, unless it is a heritage building and heritage conservation requirements does not allow for a lift provision to be made. All rooms must be equipped with a shower or bathtub, water closet. A shower curtain should be present unless a divider exists between the toilet and the shower. The bathroom must have a washbasin, lighting above the mirror and a power socket. All bathrooms must have a washable rug.
The bathroom must have a heating facility, a vanity mirror, towel rails and a tray consisting of a toothbrush tumbler, body wash or soap, shower gel, shampoo and personal care products in flacons. The hotel must also provide mini cosmetic items such as a cotton swabs, shower cap, body lotion, nail file and wool pads. Some of the other bathroom items to be furnished include toilet paper, cleansing tissue, spare rolls, a hairdryer, waste bin, one hand towel and bath towel for each guest, a bathrobe and slippers.
The hotel bedroom must have beds that are a minimum of 2 meters long. Single beds must be a minimum of 1.5 meters wide and 0.9 meters long while double beds must be a minimum of 1.8 meters wide. If a double bed is not available and guests are being given two single beds or a queen size bed, then the hotel staff must inform the guest prior to confirming the booking. Hotel rooms must use a modern mattress that is 13 cm thick and must be well maintained. An alarm device must be provided and the bedside carpet must be washable.
There must be two modern pillows provided for each guest and a variety of pillow types must be present for guests to select. A modern blanket must also be present and well maintained. Guests should have the option of requesting for additional blankets. The room should also have a blackout shutter or curtains so that guests can blackout the room if required and have their privacy.
The clothes niche or wardrobe must have sufficient space and enough hangers. There should also be a separate shelf for linens. Provision should be made for two wardrobes or clothing hooks as well as an option to hang up a suit bag outside the wardrobe. No wire hangers are allowed. There should also be one seat per bed provided and one comfortable chair or upholstered couch with a side table. Double rooms or suites must have an extra upholstered couch.
Rooms should have a table or desktop that has a minimum of 0.5 square meters of space with sufficient lighting and a power socket close by. Provision should also be made in the room for an additional power socket. The entire room should be well lit and the minimum lighting should be 300 lux and must be controlled with a bedside power switch. A reading light next to the bedside is also required along with a bedside table. There should also be a power socket located near the bed.
A dressing mirror, wastepaper basket and a provision to store luggage or a suitcase must also be present in the room. A personal safe in the room as well as a central safe possibly in the reception area must also be present. The room should also have a radio, which can be played via a central telecom system or the TV. There must be a color TV and a list of channels and programs featured. A telephone should be present along with a multilingual instructional manual.
All common areas of the hotel must have access to WiFi and guests must be provided at the reception with regional information material and a multilingual A-Z service manual. Each room should have magazines for guests to read, writing material and a notepad as well as a correspondence folder. Some of the other items that should be present in the room include a sewing kit, shoehorn, shoe polish material, laundry bag, door chain or peephole. Sanitary items including a shaving kit, toothpaste and toothbrushes must also be present.
Housekeeping services must be available on demand to clean the rooms daily and replace the towels. Bed linens have to be changed twice a week as well as on request by guests. Guests should also be able to order room service 24 hours and have access to a minibar. A breakfast buffet must be made available and a special breakfast menu must be made available to guests who want to order room service.
Hot meals should be served between 12 pm and 3 pm while dinner must be served between 6 pm to 10 pm. The menu must have provision for a 3 course meal and offer guest a choice between a la carte and a buffet. A minimum of one restaurant serving a la carte dishes must be open 7 days a week. If more than one restaurant is open, then they should have different names, locations and menus.
Guests must be able to access the reception desk easily from both outside as well as inside the hotel on a 24 hour basis. The staff at the reception must be multilingual and speak English as well as two other languages. There must be provision for a photocopying service or a photocopier. Guests must have access to luggage services and the option of storing the luggage safely at the hotel as well. A limousine or shuttle service along with a sewing service must also be provided by the hotel.
The hotel should provide a regular laundry and ironing service that completes all items within a 12 hour period and makes delivery before 9 am. Provision for an express laundry service must also be available at the hotel. The hotel should make it easy for guests to check-out and accept both debit and credit cards. IT support staff must be on the premises to provide guests with any assistance they need. Magazines and newspapers in the hotel must be updated on a regular basis.
The hotel must have in place an easy to use complaint management system that makes it easy for guests to register their complaints. The system must ensure that all complaints are quickly evaluated and a response is sent out. Guest feedback must also be collected and reviewed on a regular basis to identify areas of concern and come up with solutions to fix these issues.
The hotel's website must display realistic pictures of the external property, interiors and a minimum of one room to give guests an accurate picture of what they can expect. The hotel must also display a location plan on its website or have one ready for guests to view upon request.